On an average day, any IT Professional could have the following To Do List:
- Manage help desk tickets
- Plan for aging equipment
- Teach Lunch-n-Learn on new software
- Test drive new software
- Maintain firewall and network routers
- Answer questions via online knowledge base
- Fix printer jams
- Update workstations
- Replace Coffee machine
‘And… Provide perfect business continuity planning and backup protocol.
The truth is…
IT Departments have a lot going on, and it’s easy to lose track of how the backups are running. When they have many different competing priorities within the environment, backups and disaster recovery often get left behind.
By The Way….
Managed Service Providers, or MSPs have competing priorities as well. They are often in charge of upgrades, software, e-mail, LAN lines, and cellphones. Plus, these professionals often have little or no formal training in Backups, Disaster Recovery, or Business Continuity. If they are trained, it is often in ONE backup method, and even if that method is not based on the client’s individual needs, they simply go with it because it’s the one they know.
The Bottom Line is This….
At ThinkGard, we approach each client with an open mind and build a Business Continuity Solution based on their specific situation. In addition, we do not have any other competing priorities. All we do is Data Protection.